Privacy Policy

Effective Date: 30.05.2024

This is the privacy policy of ttps://metamaskcustomersupport.com/ and it explains how we collect, use, and protect your data when you use, interact or seek guidance from MetaMask Customer Support. Your privacy and data security are our priority.

MetaMask Customer Support is an independent support platform for MetaMask wallet users that offers expert guidance and support to help users navigate the Web3 channels and fix common problems. It is important to note that we are not officially attached, affiliated, sponsored, or approved by MetaMask or its subordinate company. We are an independent platform that serves users and helps them navigate the complex world of cryptocurrency and Web3 technologies.

What Information Do We Collect

We collect only limited and non-sensitive information that is important to deliver to users effective support to communicate and fix common and technical problems.

The information may include:

Your name, if voluntarily provided
Contact details such as email or phone number, if submitted via forms or live chat
Nonsensitive and General wallet usage questions
Technical data like browser type, IP address, and device type for analytics and website improvement

We do NOT ask for:

Private keys
Recovery phrases or seed phrases
Wallet passwords or access credentials
Any sensitive financial or personal identification data

For What Purpose Do We Use Your Data

We use the information for the following purposes:

Respond to your support inquiries
Improve our services and content
Analyze trends and user interaction to improve user experience

Note: We do not sell, rent, or share any of the user information with anyone for marketing purposes or any other activities.

Cookies

https://metamaskcustomersupport.com/ may use cookies to learn about usage patterns and enhance performance. If you are not feeling comfortable in this regard, then you can disable cookies through browser settings. Remember, some features or processes will not be able to operate properly after this configuration.

Data Security

MetaMask Customer Support takes strict steps to protect User information. All the information remains end-to-end encrypted as our site works under the internet security protocols of HTTPS. Along with this, we use best security practices to safeguard user details from misuse, unauthorized access, or theft.

Third-Party Links

https://metamaskcustomersupport.com/ may contain links to third-party websites, including the official MetaMask wallet platform and other external sites. We do not take any responsibility for the privacy policy or terms and conditions of these external or third-party websites. Users are required to review the terms and policies of external sites on their own.

Children’s Privacy

MetaMask Customer Support provides services to individuals above the age of 18. We do not deliberately collect any personal details from children or individuals.

Changes to This Policy

MetaMask Customer Support reserves all the rights to revise and change this Privacy Policy at any time. As soon as we make any modifications to this policy, the updates will be posted on this page with a revised effective date. Users are requested to check the changes in privacy policies at intervals to stay updated about the new changes.

Contact Us

If you have any doubts, questions, concerns, or queries regarding this privacy policy, then you can contact us at any time. We are here to explain to you everything and resolve your issue without delay.

Website: https://metamaskcustomersupport.com/

Email: support@metamaskcustomersupport.com